Fix it yourself.
Plain-English tech tips for computers, phones, Wi-Fi and staying safe online, plus Notes from G on service, AI and the grind. And when you'd rather have it done for you, we're here.
The 12 Keyboard Shortcuts Worth Learning (and Why They Save You Hours)
Reaching for the mouse a hundred times a day adds up. These 12 shortcuts work almost everywhere, on Mac, Windows and Linux, and you can learn them in a week.
Notes from GTHE ROBOTS ARE ALREADY HERE
AI won't take your job, but it will absolutely take your busyworkEverybody's either scared of AI or selling it. Here's the view from someone who uses it every day and teaches small businesses how to, without the hype. Where it helps, where it'll burn you, and how to start.
Notes from GTHE FIX IS THE EASY PART
What 15+ years in tech support taught me about turning customers into promotersAnybody can reset a password. What people remember is how you made them feel while their stuff was broken. On service, patience and why the follow-up text matters more than the fix.
Wi-Fi & NetworksSlow Wi-Fi at Home? 6 Fixes to Try Before You Call Anyone
Buffering, dead zones and dropped video calls. Most slow Wi-Fi comes down to a few common causes you can check yourself in about 15 minutes.
New DevicesNew Phone or Laptop? The Setup Checklist Before You Toss the Old One
Getting a new device for the holidays? Use this checklist to move your stuff over safely, lock it down and wipe the old one before you sell or give it away.
SafetyHow to Spot a Fake Tech Support Scam (Before It Costs You)
Scary pop-ups, surprise phone calls and "your computer is infected" messages. Here's how to tell a scam from the real thing, and what to do if you already clicked.
TroubleshootingFrozen Computer? Ctrl+Alt+Delete, Force Quit and When to Use Each
The spinning wheel, the "Not Responding" window, the screen that won't budge. Here's what to press on Windows, Mac, Linux and Chromebook, and in what order, so you don't lose your work.
ShortcutsCommand+C vs Control+C: Mac, Windows and Linux Explained
Same shortcut, different key. Why Macs use Command and PCs use Control, how to switch between them without thinking, and the one place where Control+C doesn't copy at all.
BackupsBack Up Your Phone and Computer in 10 Minutes
Lost phones, dead hard drives and spilled coffee happen. A backup is the difference between a bad day and losing years of photos. Here's how to set one up on any device.